Telephone Operator

Salary: 36000 / Yearly	Location: New York, NY
Type: Part-Time	Postal Code: 10017

Telephone Operator

AVAILABLE

Location: USA, Nationwide

Status: Open

Employee Type: Part & Full-Time Employee


You will be required to perform the following duties:

1. Answers the telephone with proper identifiers. “Novaris Group Inc, this is ______how may I help you?"

2. Speaks clearly, annunciates words, portraying a professional demeanor.

3. Answers questions according to departmental /site policies, protocols.

4. Identifies all of callers needs and completes the appropriate disposition.

5. The operator uses the client's name (Ms. Brown), during the telephone interaction. If callers are put on hold, the operator asks permission from caller to be put on hold explains the purpose of being on hold and gives a status report every 3 minutes.

6. Average time processing a call is no longer than 3 minutes.

7. Schedules appointments according to departmental /site guidelines.

8. One third to one half of call received in the operators queue converts to appointments scheduled.

9. At closing of conversation the operator asks if there is anything else that they can help them with, and ends the conversation with a polite closing statement, (Have a nice day, Thank you for calling, etc.)

10. Performs other duties as assigned.

11. Must be able to embraces differences among people and is able to interact with internal staff as well as external contacts in a culturally competent and respectful manner

Requirements:

Higher education
PC user (MS Office (Word, Excel, PowerPoint, Access), Internet use literacy, email) and databases
handling

Minimum age requirement: 20

Salary: initial basic salary is USD 2,300 per month + monthly bonus payments.

Benefits of working for our company:

Competitive Wages
Life Insurance
Health Insurance
Dental Coverage
Worker's Compensation
401k Retirement Plan

If you would like to apply for this position and learn more please email us Once we receive reply from you, you will be given e-mail address through the company, for the further communication. Time
spent for consideration of your application can be drastically reduced if you attach your resume to your email.

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