Telephone Operator (hot)

Salary: 30,000 / Yearly	Location: USA,Nationwide, US
Type: Full-Time	Postal Code: 12180

Telephone Operator (hot)

Job Description
The position is full time Monday through Friday from 8:30am to 4:30pm. The position has a competitive salary with an excellent benefits package. Full Time employees receive 3 and 1/2 weeks of time off and 7 paid holiday per year. All Health Related benefits start the first of month following 3 months of employment. The company pays 30% of the medical and dental premiums for the employee.
Our company is a place for everyone. We support and encourage diversity, inclusion, and cultural competency and believe that these values touch every part of our organization while contributing to our ability to provide the best service possible.
SUMMARY
Responsible for the timely answering of all incoming calls and setting appointments for clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Answers the telephone with proper identifiers.

2. Speaks clearly, annunciates words, portraying a professional demeanor.
3. Answers questions according to departmental /site policies, protocols.
4. Identifies all of callers needs and completes the appropriate disposition.
5. The operator uses the client's name (Ms. Brown), during the telephone interaction. If callers are put on hold, the operator asks permission from caller to be put on hold explains the purpose of being on hold and gives a status report every 3 minutes.
6. Average time processing a call is no longer than 3 minutes.
7. Schedules appointments according to departmental /site guidelines.
8. One third to one half of calls received in the operators queue converts to appointments scheduled.
9. At closing of conversation the operator asks if there is anything else that they can help them with, and ends the conversation with a polite closing statement, (Have a nice day, Thank you for calling, etc.)
10. Performs other duties as assigned.
11. Must be able to embrace differences among people and is able to interact with internal staff as well as external contacts in a culturally competent and respectful manner
ADDITIONAL RESPONSIBILITIES

1. Providing a high level of quality in personal attention and service to clients and visitors.
2. Observes organizational policies concerning unscheduled absences and reports unscheduled absences in accordance with departmental procedures. Has 3 or fewer occurrences of unscheduled absences in a twelve month period.
3. If in a nonexempt position, does not incur excessive overtime. Does not work overtime without prior written approval of his/her supervisor. If in a supervisory position, controls the overtime expended by his/her subordinates within the policies and practices of the facility.
4. Complies with the organization Safety Policies and Procedures. Ensures compliance with governmental licensing and regulatory requirements where applicable. Conducts annual review of and complete/suggest on-going revisions of the Policies and Procedures specific to his/her department. Maintains familiarity with and abide by all established facility and departmental policies and procedures, noting changes when they are published/posted. Conducts himself/herself in a manner consistent with the Company Statement and Values.
5. Reports to work at the start of the shift 98% of the days scheduled. Follows the work rotation schedule. Explains and gives proper notification of absenteeism, as outlined in the facility Policies and Procedures. Attends a minimum of 98% of the staff meetings. Reads and signs off on all minutes of the meetings not attended. Participates in committees as assigned. Seeks out facility or external education/training that would further develop individual skills, experience or knowledge necessary for a high standard of functioning in his/her job.
6. Observes and respects the confidentiality of information in regard to clients, visitors and co-workers employees including salary information, if exposed to any of the above referenced information in the course of his/her job function.
7. Dresses according to the organization’s dress code policy and procedure, as well as, complies with specific departmental regulations pertaining to employee appearance.
8. Demonstrates an understanding of facility organizational structure by utilization of appropriate channels of communication. Company consistent, timely communication regarding all facets of departmental activities with his/her co-workers, therefore, demonstrating good customer service skills with both external and internal customers.

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