Phone Operator

Salary: 36000 / Yearly	Location: San Jose, CA
Type: Part-Time	Postal Code: 95148

Phone Operator

The Novaris Group has an immediate opening for a phone operator to assist with incoming calls at our call center.

We Offer:

Competitive compensation
A Matched 401(k)
Pleasant professional environment

You bring:

A positive upbeat attitude
A smiling, professional phone voice
Keyboarding skills

If qualified and interested E-mail your resume to us.
We apologise for using Gmail address, due to SPAM alert, we have been advised to use it when posting a job offer online.
Once we receive reply from you, you will be given e-mail address through the company, for the further communication.


Requirements & Job Description:

Keep records of calls placed and received, and of related toll charges.

Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.

Monitor automated systems for placing collect calls and intervene for a callers needing assistance.

Observe signal lights on switchboards, and dial or press buttons to make connections.

Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.

Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.

Provide relay service for hearing-impaired users.

Set up conference calls in different locations and time zones.

Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.

Calculate and quote charges for services such as long-distance connections.

Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary.

Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.

Promote company products, services, and savings plans when appropriate.

Provide assistance for customers with special billing requests.

Record messages to be used on telephone systems.

Update directory information.

Insert tickets in calculagraphs (time-stamping devices) to record times of toll calls.

Perform clerical duties such as typing, proofreading, and sorting mail.

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